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Service Receptionist/Advisor

Location
Truro, Cornwall
Job Type
Full-time
Salary
Salary: £17,500.00 to £22,500.00 /year

Service Reception/Service Advisor - Truro

The ideal applicant will have experience of working in a busy Service Department in a franchised motor dealership.

A main part of this role is dealing with our highly valued customers; therefore you must be well presented, confident and have first class customer service skills, both over the phone and customer facing.

Competitive Salary up to £18k basic plus bonus available

Responsibilities and Duties

You will be booking in work within the capacity and capabilities of the department, raising job cards, inputting customer and vehicle data and providing precise repair instructions

Qualifications and Skills

The ideal candidate will be organised, a good communicator, a team player, be able to work under pressure and experience with ADP system will be preferred.

Key Job Areas

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/ collection or loan car arrangements
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Work with colleagues and other teams across the centre to provide a seamless service to customers

Person Specification:

The successful candidate for this role should:

  • Be able to demonstrate excellent levels of customer service and strong communication skills
  • Have a can do attitude and able to work in a busy environment
  • Have excellent planning and organisational skills
  • Possess a full UK driving licence

Current openings

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