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Automotive Loaner Car Agent

Brighton, MA
Job Type


Acura of Boston, a Bernardi Auto Group company, is looking for an exceptional person to join the Service team at Acura of Boston to administer our loaner car program. Acura of Boston is conveniently located on Soldiers Field Road in Brighton - just off Exit 17 of the Mass Pike.

This is an entry-level job at New England's largest Acura dealer for an organized person who enjoys working with people!


  • Book loaner vehicle reservations.
  • Maintain daily inventory accountability to accommodate the booking of reservations and the timely delivery of reserved vehicles
  • Ensure loaners that are scheduled for delivery are cleaned, inspected for damage, filled with at least 1/4 tank of fuel, and parked nearby for delivery.
  • Maintain loaner vehicle records and ensure all documentation requirements are met for each loner contract
  • Explain the dealership policies and rental agreement terms and requirements in a courteous manner to customers
  • Escort each customer to their loaner vehicle, perform a walk around that covers preexisting damage and fuel levels.
  • Follow-up with customers through the return of loaner and the completion of loaner process
  • Inspect vehicles upon return for fuel usage and damage. Process observed damages with the customer's insurance.
  • Represent the dealership in a quality fashion through personal dress, behavior, and comments.
  • Administer service warranty program and assure warranty claims are accurately processed at month-end.


  • Demonstrate exemplary customer service by greeting, welcoming, assisting, and directing customers in a pleasant, professional, and helpful manner.
  • Collaborate effectively with other team members
  • Excellent communications skills
  • Ability to deal with customer complaints in a positive and constructive manner
  • Good organizational and time management skills
  • Reputation for accuracy and attention to details
  • Able to maintain the highest level of punctuality and professionalism


  • Competitive Compensation Program
  • Medical (PPO & HMO Plans)
  • Dental
  • Vision
  • 401(k) with Company Match
  • Group Life Insurance
  • Short Term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Identity Theft Protection Insurance
  • Pre-Paid Legal Insurance
  • Corporate Gym Membership Pricing
  • Real Estate Benefit Program
  • Paid Vacation and Holidays
  • Employee Vehicle Purchase Program
  • Professional work environment, with available coaches with expert knowledge.
  • Employer-paid job training and advancement opportunities


Please select “Apply Now”

  • Eddie Palomba
  • Service Manager
  • Bernardi Acura of Boston

Current openings

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