• Share
  • Share

Share this page via

Copy URL

Account Supervisor

Location
Toronto, ON
Job Type
Full-time

POSITION SUMMARY:

The Account Supervisor will be accountable for helping to manage the relationship with one of our key clients.

You will be allocated to a portfolio consisting of one or more types of programs to manage from brief to final delivery. This role requires proven strength in analytical skills and strategic thinking that drives results. Working with internal departments you will collaborate on bringing a client campaign to life. The Account Supervisor must be able to lead and mentor a team, including any direct reports. Must have prior experience working in Social, Digital, and Integrated. Experiential is considered an asset.

DETAILED RESPONSIBILITIES:

Client Relationship Management:

· Lead the consistent delivery of client communications and provide updates on the activation of the various programs, and action plans to enhance or build upon current results.

· Work with your Account Director on initiating new business opportunities, and further developing existing ones.

· Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

· Acquire in-depth knowledge of, and be conversant in competitive situation, industry trends with a solid understanding of social media.

· Demonstrate confidence and authority as the day-to-day voice of the agency team.

· Anticipate potential relationship or expectation issues, advising the Account Director in time to act proactively.

Staff and Project Leadership:

· Must have the ability to dissect a brief, and evaluate the needs and wants of the clients.

· Responsible for building the business and developing presentation decks while maintaining accuracy and appropriate tone.

· Lead, participate and collaborate in brainstorms and take an active leadership role in the entire campaign.

· Financial accountability –must have experience in complex / multi channel budgeting.

· Liaise and work with other departments to plan and execute numerous campaigns, building collaborative relationships, both internal and external.

· Accountable for leading, guiding, developing, mentoring and coaching Account Executives (as required).

· Assist in the development and execution of new business opportunities, including pitches and RFPs.

· Any other duties required by the Account Director or Senior Management

Analytic, Strategic and Planning Abilities:

· Identify and support the organic development of incremental business within existing client portfolios – in conjunction with Account Services.

· Elevates risks and works collaboratively with the Account Director to build solutions.

· Display marketing curiosity and willingness to push your own thinking and the agency’s work in new directions.

QUALIFICATIONS:

· Requires a minimum of 5-8 years of client service, as well as successful account and people management experience.

· A minimum of 3-6 years of large social media and/or digital campaign experience.

· Self-motivated with proven success in retaining and growing client portfolios.

· Strong understanding of marketing and business principles.

· Excellent listening, negotiation and presentation skills.

· Proven success leading team-based projects.

· Exceptional planning and organizational skills: time-management, working with critical paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail, follow up, etc.

· Previous responsibility directly managing people – including career and team development experience.

· Clarity in written and verbal communication in a professional manner – specifically experience with writing concept and creative pitch decks.

· Extremely detail oriented, logical, work-oriented and analytical.

· Background in Social, Digital, Integrated and Experiential preferred.

· A startup (all-hands-on-deck) ‘I bust my butt because I love it’ approach.

Does this sound like you? Are you ready for the next challenge in your career? Are you looking to become a team member in an amazing experiential marketing company? Talented candidates that are in search of a new challenge are encouraged to apply via the link with resume and cover letter. We truly appreciate everyone’s interest but only those selected for an interview will be contacted. We offer a competitive compensation package with enviable benefits.

Current openings

You can also share this page directly from any apps you have installed on your phone.