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Program Manager

Location
10969 Berlin-Kreuzberg
Job Type
Full-time

eKomi – about us

Although pressures to grow revenues, reduce costs, and improve operational efficiencies are ever-present in today’s dynamic business climate, providing excellent customer service and satisfaction is now the main competitive differentiator. Customer-Centricity will divide market participants into winners and losers, while enabling businesses to reach their core targets.

Feedback Management is today one of the most dynamic global software solution segments and has become essential for businesses of any size in understanding how customers are thinking, what they want, and where they would like to see changes.

Our goal is to build the most innovative, versatile and universal feedback management system, turning organizations into customer-centric ones. We believe that our work is vital to ensure the sustainability and growth of our customers.

+10k Clients

+250 Employees

26 languages supported

10 years global player

More about eKomi at enterprise.ekomi.com

The eKomi Project Management Office (PMO)

The PMO is responsible for the program, product, and professional services management carrying the main responsibility for our product and service delivery and our customers experience and satisfaction.

In close collaboration with the product management the PMO defines the product roadmap and release plan, prioritizing feature and product development due to the company´s KPIs. The PMO plans and executes successful product rollouts while coordinating the communication program. It educates our teams, partners and customers in any aspect of our products and the best practices in feedback management.

The PMO provides deep product knowledge and documentation to the sales and service teams securing the alignment of sales proposals to our product, service and project delivery as well as high order success rates. The PMO standardizes and consolidates the customer and internal project process consistent across all departments and services of eKomi implementing and maintaining a repeatable, transparent and secure project delivery process while acting as champions of project managementwithin the organization.

Target of the PMO team is the success of our customers and our sales divisions when rolling out Feedback Management as the top-notch business partner of our global customers.

Program Manager

The Program Manager, member of the PMO team, is responsible for the implementation and consolidation of best practices and processes in project management within the entire eKomi organization. He develops and maintains companywide project management methodologies, standards and tools implementing and improving top tear project management practices and performance of the company. He supports our customer project managers when realizing enterprise implementations developing best practices tailored to the characteristics of our solutions as well as to the specific needs of our different customers industries.

RESPONSIBILITIES:

  • Definition and consolidation of the company wide project methodology, best practices and tools
  • Coordinate and organize interconnected projects ensuring smooth delivery
  • Provide strategic guidance to respective project teams and project managers so that they can deliver projects smoothly
  • Expertise and consultancy for customer feedback management solutions as well as for project management processes and tools
  • working together with all relevant stakeholders to define project governance, scope, requirements, timeline and budget

SKILLS and QUALIFICATIONS:

  • BA/BS degree or equivalent practical experience
  • +5 years of experience in project management of digital solutions
  • Knowledge of agile methodology and scrum
  • Fluent proficiency in spoken and written German and English, additional languages as a plus
  • Excellent cross-group collaboration, communication, negotiation, and interpersonal skills
  • Very good organizational and execution skills, focus on detail
  • Strong team player who can work independently
  • Strong analytical mind and the ability to think for yourself
  • Strong didactic and presentational attitude
  • Highly motivated, self-starter and goal-oriented

Current openings

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