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Customer Service Representative

Location
Indianapolis, IN 46208
Job Type
Full-time

This role educates health plan members about benefits/services/incentives via telephone and in writing; conducts outbound welcome/benefit update and health risk screening call campaigns; responds to inquiries; resolves issues, documents dialogue, reports and logs health risk screenings and meets call quotas and goals to insure quality services.

Minimum Requirements:
High school or equivalent; 2-5 years customer service experience, preferably in a call center environment. Medicaid managed care or insurance industry experience a plus. Candidates who possesses higher levels of Call Center skills/knowledge to handle complex issues will be strongly considered. Intermediate to Advanced Computer Skills. Bi-Lingual (such as Spanish/Burmese) ability is a plus.

Current openings

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