• Share
  • Share

Share this page via

Copy URL

Thurmont Customer Service Supervisor

Thurmont, MD
Job Type
Salary: $12.00 /hour

Position Summary

The Customer Service Supervisor supports the Retail Store Manager and Assistant Store Manager, leadership team, and staff to execute store operational objectives that support the annual operating plan. He or she makes decisions involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Goodwill Industries Monocacy Valley encourages diversity in the workplace; we are an Equal Opportunity Employer.

Duties and Responsibilities

  • Completes day to day objectives while seeking out opportunities for professional development for both self and other team members
  • Involved in recruitment process, including prescreening and interviewing candidates and provide coaching and training to employees regarding daily tasks as needed
  • Monitor and assist with the activities of team members and provide suggestions regarding efficiency improvements
  • Maintain proper displays and merchandise presentation in accordance with standard operating procedures
  • Tracks and measures day to day sales
  • Maintains cleanliness and organization of retail environment
  • Complies with all standards and safety regulations
  • Exemplifies quality customer service
  • Models behaviors and holds staff to standards of conduct consistent with Goodwill’s mission and principles
  • Attends meetings and training sessions as required
  • May be trained and certified in operating equipment
  • Perform other duties as assigned


  • Must be 18 years of age or older
  • High School diploma/GED or equivalent supervisory or management work experience
  • Minimum 6 months of experience in outside sales in a supervisory or leadership capacity
  • Interpersonal and communications skills to interact with all levels of management, employees, consumers, and the public; professional presentation.
  • Strategic innovative analytical thinking, solid judgement, and deductive reasoning skills
  • PC skills including experience with Microsoft applications, and comfort in navigating the internet and learning other software
  • Ability to smell odors, visualize, and feel greasy or unusual textures (stains, discoloration, flaws, tears, missing or broken pieces)
  • Ability to obtain certification for forklift and/or pallet jack operation
  • Must be able to work flexible hours including nights, weekends, and Holidays
  • Valid driver’s license and automobile liability insurance a preferred
  • Must be able to pass a background and drug screen
  • Able to perform functions with or without special accommodation

Working conditions

  • Thrift retail and warehouse environment
  • May be exposed to dust, debris, animal hair, and any number of allergens
  • Items donated may be textile, glass wares, electronics, books, media, furniture, plastics or any variation.
  • Consistently moderate noise level
  • Tolerance of extreme changes in temperature and humidity

Physical requirements

  • Lifting and carrying up to 40lbs without assistance/ up to 100lbs with assistance
  • Developed fine motor control (grasp, handle, manipulate objects with fingers)
  • Frequent bending, kneeling, reaching, stopping, squatting, pushing; climbing ladders; standing for long periods of time
  • Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)

Direct reports

This position does have direct employees.


  • Medical, Dental, and Vision Insurance
  • 401k
  • Accrued Sick Leave/Vacation Days
  • Short Term Disability
  • Life Insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discount

Current openings

You can also share this page directly from any apps you have installed on your phone.