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Retail Floating Manager

Frederick, MD
Job Type
Salary: $40,000.00 to $42,000.00 /year

Position Summary

Goodwill Industries Monocacy Valley is seeking a Retail Floater Store Manager. This position works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. This position has responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting with any and all areas of the business. The Retail Floater Manager also supports and drives Goodwill’s mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Goodwill Industries Monocacy Valley encourages diversity in the workplace; we are an Equal Opportunity Employer.

Duties and Responsibilities

  • Cross trained, transferred, and/or expected to provide additional or back up support as needed in other areas, departments, or retail locations as needed
  • Completes administrative tasks which include; assisting in recommendations and disciplinary actions, completion of performance logs, and performance evaluations, accurate reporting for sales, productivity, and inventory, opening and closing procedures as alarm code and key holder, and cash management.
  • Assists with staffing positions with quality and productive employees
  • Assists with new employees being oriented and trained on all required work processes, procedures, and expected standards of performance
  • Assists team members in goal setting and skills development
  • Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed
  • Organizes and directs the activities of team members
  • Provides a clean, fun, and safe environment for employees and customers
  • Orders inventory, conducts inventory audits, and manages inventory shrinkage for any new, purchased items (not donated items) as needed
  • Merchandises and maintains retail floor and displays
  • Provides maximum level of customer service to ensure repeat sales
  • Maintains effective communication with support staff
  • Provides work leadership on assigned shifts
  • Advises leadership team on significant variances and specific action plans to improve performance


  • Must be 18 years of age or older
  • High School diploma/GED or equivalent supervisory or management experience
  • 3-5 years of experience in outside sales in a supervisory or management capacity
  • Excellent interpersonal and communications skills to interact with all levels of management, employees, consumers, and the public; professional presentation.
  • Strategic innovative analytical thinking, solid judgement, and deductive reasoning skills
  • Proficient PC skills including experience with Microsoft applications, and comfort in navigating the internet and learning other software
  • Ability to smell odors, visualize, and feel greasy or unusual textures (stains, discoloration, flaws, tears, missing or broken pieces)
  • Ability to obtain certification for forklift and/or pallet jack operation
  • Must be able to work flexible hours including nights, weekends, and Holidays
  • Valid driver’s license and automobile liability insurance
  • Reliable form of transportation
  • Must be able to pass a background and drug screen
  • Able to perform functions with or without special accommodation

Working conditions

  • Thrift retail and warehouse environment
  • May be exposed to dust, debris, animal hair, and any number of allergens
  • Items donated may be textile, glass wares, electronics, books, media, furniture, plastics or any variation.
  • Consistently moderate noise level
  • Tolerance of extreme changes in temperature and humidity

Physical requirements

  • Lifting and carrying up to 40lbs without assistance/ up to 100lbs with assistance
  • Developed fine motor control (grasp, handle, manipulate objects with fingers)
  • Frequent bending, kneeling, reaching, stopping, squatting, pushing; climbing ladders; standing for long periods of time
  • Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)

Direct reports

This position does not have direct employees, but assists in maintaining and supporting them.


  • Medical, Dental, and Vision Insurance
  • 401k
  • Accrued Sick Leave/Vacation Days
  • Short Term Disability
  • Life Insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discount

Current openings

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