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Host and Hostess

Location
West Des Moines, IA
Job Type
Part-time
Salary
Salary: $8.00 to $8.50 /hour

We are looking for several enthusiastic hosts and hostess to provide an excellent guest dining experience.

Compensation includes:

  • Base salary
  • Tips

Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Contribute to team effort by accomplishing related results as needed

Requirements:

  • Must be able to read menus
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
  • Must be able to walk and stand during entire shift
  • Must be able to reach, bend, stoop and wipe
  • Must be able to articulate clear greetings and farewells to Guests
  • Must be able to understand requests for assistance
  • Must be able to carry trays or supplies (10-30 lbs.)
  • A desire to help out where needed and work as part of a team
  • Passion for providing extraordinary service
  • The ability to thrive in a fast-paced environment
  • An appetite for learning (and great food)
  • Flexibility to work a variety of shifts
  • 6 months experience in a full-service restaurant preferred
  • Must be upbeat, outgoing and positive
  • Must be able to assist Guests and possess great Guest relations skills
  • Ability to work positively in a fast-paced environment
  • Ability to stand/walk and stay focused and alert for extended periods of time
  • Ability to work effectively within a team
  • Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

  • Customer Service
  • People Skills
  • Professionalism
  • High Energy
  • Multitask
  • Thoroughness
  • Planning
  • Basic Math
  • Teamwork
  • Attention to Detail
  • Verbal Communication
  • Organized
  • Flexible
  • Management Skills

Current openings

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