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Maintenance Manager

Saranac Lake, NY
Job Type

Maintenance Manager

Hotel Saranac

A Curio Collection of Hilton

Saranac Lake, NY 12983

POSITION TITLE: Maintenance Manager

REPORTS TO: Rooms Director and General Manager


We are a performance driven company that excels at meeting our objectives

We deliver superior customer service and quality every day

We operate with a sense of urgency and discipline

We keep our word and do what is right

We succeed through professional development and teamwork

We recognize excellence and celebrate success

We invest resources in the communities we serve


The Maintenance Manager is responsible for the preventative maintenance and repairing of the hotel’s guest rooms, mechanical, electrical systems, and all equipment used by the maintenance department. General Maintenance and upkeep of the physical property including all grounds of the hotel. Providing above and beyond guest service to all guests.


  • Adhere to all hotel and departmental policies and procedures.
  • Properly communicate with all team members and managers.
  • Maintain confidentiality and security of hotel guests.
  • Maintain key control and logs of all maintenance team members.
  • Ensure maintenance and repair services are maintained including electrical, plumbing, refrigeration, heating and cooling, structural, facilities, grounds and parking areas.
  • Ensure a timely response to all requests for service by guests and managers with following up within 15 minutes of the request and following up 15 minutes after the service has been completed.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to focus attention on details.
  • Ensure and maintain accurate records of preventive maintenance guest rooms.
  • Maintain a minimum of 2 preventive maintenance guest rooms daily with all guest rooms inspected each quarter.
  • Maintain emergency procedures and equipment and assists with all emergency procedures for the safety of all guests and team members.
  • Maintain communication within all departments including Front Desk, Sales, Housekeeping, Spa, Retail shop and the Food and Beverage Operation.
  • Maintain complete knowledge of hotel services, hours of operation, room types, floor layouts, rates, discounts, promotions, daily house counts, expected arrivals/departures, hotel room blocks, room availability status and any scheduled daily group activities.
  • Maintain adequate inventory of tools and supplies for maximized productivity.
  • Maintain departmental communications through the effective use of team meetings, emails, and bulletin boards.
  • Maintain a clean and orderly work area free of hazards.
  • Ensure that all areas of the hotel are free of hazards and safe for all guests and team members.
  • Perform daily property walks in ensuring the overall maintenance of the hotel operation.
  • Maintain energy management practices, policies, and procedures.
  • Communicate with the Rooms Director & General Manager regarding special deficiencies and ensures corrective action is taken.
  • Assist in the preparation of capital expenditure requirements and the installation of those projects.
  • Maintain exterior grounds to ensure cleanliness.
  • Maintain all public areas when a house person is unable to.
  • Maintain the removal of snow and salting when necessary.
  • Maintain adequate function of all exercise equipment in the fitness center.
  • Review maintenance problems, complaints, and work orders to prioritize and schedule work assignments.
  • Coordinate with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations.
  • Plan and execute on going appropriate maintenance programs.
  • Complete reports from the PMS system.
  • Ensure that a daily checklist is completed.
  • Coordinate regularly scheduled meetings of the maintenance team.
  • Wear the proper uniform at all times and ready to perform for the scheduled shift.
  • Attentive, friendly, helpful, and courteous to all guests, co-workers, and managers.
  • Communicate closely with the Housekeeping Manager and Rooms Director on special daily tasks.
  • Uphold the hotel's commitment to hospitality.
  • Assist in other hotel areas as assigned by Management.


  • Must be able to perform each task and the responsibility for all team member’s competition of duties.
  • Effective Communication and Listening Skills.
  • Capable of working in a fast-paced work environment and perform efficiently under stressful situations.
  • Available to work varied shifts, according to the needs of the hotel. This includes weekends, evening, and holidays.
  • Knowledge of budget preparation and cost controls.
  • Knowledge of government labor regulations.
  • Must be able to recognize potential safety hazards and security problems in the hotel and act accordingly.
  • Ability to lift up to 75 pounds.


  • High School Graduate
  • Ability to read, speak, write, and understand the primary language used in the workplace.
  • Ability to provide legible communication and directions.
  • Proper knowledge of maintenance operations.


  • Knowledge in HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
  • Troubleshoot and repair in routine mechanical and malfunctions in hotel systems and equipment.
  • Previous experience in a maintenance role is required.
  • Previous Customer Service experience is preferred.


  • Basic Knowledge of PMS Systems
  • Windows XP
  • Microsoft Word, Excel and PowerPoint

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