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Spa Receptionist

Location
Saranac Lake, NY
Job Type
Full-time

Job Summary:

The Spa Receptionist is responsible for greeting residents, guests, and/ or members. The Spa Receptionist is expected to maintain bookings and process cancellations. The Spa Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the members/guest of the facility. They are to help members/guests with their queries. This gives a personal touch and makes the client feel more welcome. They should also be able to handle dissatisfied members/guests. Additionally, the Spa Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Essential Job Duties:

  • Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
  • Adheres to policies of WTS International.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy. Follows all Standard Operating Procedures that apply to the front desk and customer service.
  • Enrolls members and guests in programs. Makes reservations for events, classes and services, as applicable.
  • Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable.
  • Greets each and every guest with a smile and direct eye contact.
  • Informs Spa Director and/or Assistant Spa Director of any member, guest, or facility issues, incidents, and/or accidents.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Keeps area clear of clutter and personal effects.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Reports any incidents or accidents to a member of the management team.
  • Other duties as assigned. Qualifications/Requirements:
  • Previous customer service experience, preferably in the hospitality industry.
  • Previous experience handling money.
  • Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests.
  • Efficient, well organized and able to handle a variety of duties simultaneously.
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Strong team player.
  • Must be able to keep calm and composed while under pressure.
  • Must be comfortable with product recommendation.
  • Proficient in appropriate computer skills and office equipment.

Educational Requirements:

High School Diploma or GED.

Supervisory Responsibilities:

None

Physical Requirements/Miscellaneous Requirements :

  • Availability When Facility Is Open: This could include nights, weekends, and holidays.
  • Ability to stand for long periods.
  • Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
  • This position requires the following abilities: climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
  • The employee will be required to operate the following tools: computer, calculators, office supplies, and phone.
  • The employee may be required be exposed to noise and mechanical hazards.
  • The employee may occasionally lift and/or move up to 25 pounds.

Current openings

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