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Guest Room Attendant

Location
Saranac Lake, NY
Job Type
Part-time

Guest Room Attendant

Hotel Saranac

A Curio Collection of Hilton

Saranac Lake, NY 12983

POSITION TITLE: Guest Room Attendant

REPORTS TO: Housekeeping Manager

CORE VALUES:

We are a performance driven company that excels at meeting our objectives

We deliver superior customer service and quality every day

We operate with a sense of urgency and discipline

We keep our word and do what is right

We succeed through professional development and teamwork

We recognize excellence and celebrate success

We invest resources in the communities we serve

POSITION SUMMARY:

The Guest Room Attendant is responsible for the overall cleanliness of all guest rooms assigned and ensuring the hotels established standards of cleanliness. Responsible in reporting any deficiencies to the Housekeeping Manager and Maintenance Manager and handling guest requests or complaints. Ensure the confidentiality and security of all guest rooms.

GUEST ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

  • Maintain all hotel and departmental policies and procedures.
  • Ability to perform assigned duties with attention to detail speed accuracy, and follow-through.
  • Ability to clean on average 16 rooms per shift.
  • Ensure security of any assigned keys.
  • Utilize correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
  • Ability to prioritize specific rooms and handle guest requests in a timely manner.
  • Remove all dirty linen from a guest room prior to adding clean linen.
  • Remove soil and used items from the guest room.
  • Empty trash containers and any unnecessary debris in the room.
  • Open all drawers and doors in departure rooms and remove items left by the guest. Contact the Housekeeping Manger and/or Inspector if an item is found.
  • Inspect the condition of all furniture and report any damages or issues to the Manager and/or Inspector.
  • Replace all amenities in the correct amount and location.
  • Dust and wipe down all furniture and surfaces in the guest room.
  • Ensure furniture and items are placed correctly in the guest room.
  • Ensure the guest room radio is turned off.
  • Check the thermostats and ensure it is set according to housekeeping standards.
  • Vacuum all assigned guest rooms and specific floor.
  • Spray room with deodorizer.
  • Ensure the guest room is in a ready state for inspection as communicated by the Housekeeping Manager and/or Inspector.
  • Update the status of the room to Vacant and Clean and ready for inspection.
  • Return and restock the cart at the end of the shift.
  • Empty the vacuum bag and wipe vacuum down.
  • Maintain daily communication with the Housekeeping Manager and/or Inspector.
  • Maintain confidentiality and security of hotel and guest records.
  • Properly communicates with all team members and managers.
  • Maintain adequate key control.
  • Wear the proper uniform at all times and is ready to perform for the scheduled shift.
  • Review departmental communication and Guest feedback daily with the Housekeeping Manager and/or Inspector.
  • Complete a daily cleaning check list.
  • Communicate through verbal, team huddles, and bulletin boards.
  • Uphold the hotel's commitment to hospitality.
  • Perform other duties as requested by the housekeeping manager and/or inspector.

PREREQUISITIES:

  • Must be able to perform each task assigned by the Housekeeping Manager and/or Inspector.
  • Effective Communication and Listening Skills.
  • Capable of working in a fast-paced work environment and perform efficiently under stressful situations.
  • Available to work varied shifts, according to the needs of the hotel. This includes weekends, evening, and holidays.
  • Proper knowledge of housekeeping operations is preferred.

EDUCATION:

  • High School Graduate or equivalent vocational training.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.

EXPERIENCE:

  • Customer service experience is preferred.
  • Cleaning experience is preferred.

Current openings

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