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IT Support Technician II

North Chicago, IL
Job Type
Salary: $40,000.00 to $45,000.00 /year

This position will support our IT Services department.Job Summary:This position is established as an expert in Information Technology (IT) applications software principles, concepts, and methods, as they apply to the management of client services in an educational environment . In general, the L2 IT Support Services Technician’s work involves a company-wide mission within which employees define and develop their own projects and acquire the resources to complete them.

Job Duties

  • Assists users in the effective use of information technology processes, products and services.
  • Troubleshoot various Desktop and laptop related issues
  • Install, configure and troubleshoot network hardware, software and infrastructure including routers, switches, hubs, servers, cabling, wireless, printers
  • Install and configuration of but not limited to audio/video equipment, printers, security cameras etc
  • User support: Respond to user requests for application, workstation, and general technical support in a timely and professional manner with appropriate prioritization and follow-up.
  • Follow and help improve existing IT practices and standards
  • Escalate issues to the appropriate IT department or other business department in accordance with the Service Desk SLA if incident requires escalation.
  • Other duties as assigned.
  • Must be able and willing to lift 50lbs
  • Must have reliable form of transportation to move from site to site.


  • Familiarity with Zendesk or similar ticketing system
  • Strong familiarity with G Suite and Microsoft Office Suite
  • Experience with Microsoft Server Environment
  • Understanding of firewall configuration


  • Must be a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment and the ability to coordinate multiple, concurrent tasks in an effective manner.
  • Excellent verbal and written communication skills including the ability to communicate technical information to nontechnical personnel.
  • Ability to learn and support new systems and applications.
  • Exceptional organization and time management skills

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