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Guest Service Representative - Part Time

Location
Mount Pleasant, MI
Job Type
Part-time
Salary
Salary: $9.47 /hour

Guest Service Representative – Soaring Eagle Waterpark & Hotel

Position Summary:

Guest Service Representatives (GSR) attend to guests upon their arrival to the hotel and/or waterpark and continue to offer assistance throughout the stay of the guest. Although the Soaring Eagle Water Park & Hotel is an enterprise of the Saginaw Chippewa Indian Tribe of Michigan, it operates under the Migizi Economic Development Company Policies and Procedures.

Essential Job Duties and Responsibilities:

  • Works directly with the public; performing for people or dealing directly with the public. This includes serving customers for the Soaring Eagle Waterpark & Hotel, Soaring Eagle Hideaway RV Park, Green Suites and outlets as well as receiving clients or guests at entry or in the lobby.
  • Interacts with machinery; using computer systems (including hardware and software) to program, write, set up functions, enter data, or process information. Use basic office equipment and current technology to process information.
  • Communicates with supervisors, peers and guests; provides information to supervisors, coworkers, and guests by telephone, written form, email, or in person.
  • Resolves conflicts and negotiate with others; handles complaints, settling disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
  • Makes decisions and solve problems; analyzes information and evaluates results to choose the best solution and solve problems.
  • Documents/records information; enter, transcribe, record, store, or maintain information in written or electronic/ magnetic form.
  • Assists and cares for others; provides personal assistance to others, such as coworkers, customers, or visitors as part of safety administration during emergency and non-emergency response per Standards of Procedures (SOP).
  • Establishes and maintains interpersonal relationships; develop constructive, professional and congenial relationships with team members.
  • Must be available to work weekends, evenings, and holidays.
  • Performs other duties as assigned.

Skills:

  • Active listening; give full attention to what other people are saying, take time to understand the points being made. Ask questions as appropriate and not interrupt at inappropriate times.
  • Speak; talk to others to convey information effectively.
  • Service orientation; actively look for ways to help people.
  • Social perceptiveness; be aware of others’ reactions and understand why they react as they do.
  • Critical thinking; use logic and reason to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Reading comprehension; understand written sentences and paragraphs in work related documents as provided in English.
  • Instructing; teach others how to do things as you have been trained or by SOP’s.
  • Mathematics; use general mathematics and cashier skills.
  • Monitoring; monitor or assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination; adjust actions in relation to others’ actions.
  • Must possess good oral and written communication and organizational skills.
  • Must be computer literate. Must have a thorough understanding and some knowledge in the appropriate software to include Microsoft Office Suite (Word and Excel).
  • Must possess a proven record of dependability and excellent work performance.
  • Must possess a desire and ability to interact with all people or types of guests. Must possess a positive, upbeat personality with a desire to deliver outstanding customer service. Must be service oriented and be able to multi-task when conducting the assigned responsibilities.
  • Must be willing and able to follow all departmental policies and procedures, as required. Must possess the capability of being a team player and partner with other associates in order to complete assigned tasks. The candidate must be able to accomplish duties in a positive manner.

Work Environment/Safety Hazards:

Frequent use of hands, wrists, fingers associated with computer operation. Able to stand for extended periods and walk throughout the Waterpark & Hotel and RV Park property. Could exert in physical effort in lifting/transporting at least 50 lbs. Push/pull cart or equipment up to 250 lbs. Endure various physical movements throughout the work areas. Reach 24 inches/2 feet. Working under variable temperature conditions and noise levels, indoor/outdoor settings, fume/and odor hazards, dust and/or mite hazards, and chemicals.

Minimum Qualifications:

Required :

  • 18 years of age.
  • High school diploma or G.E.D.
  • One (1) year of customer service experience in a retail setting with cash handling experience.
  • Must obtain and maintain a Gaming License.
  • Pre-employment background check, drug screen, and TB test.

Preferred:

  • Native American.

Current openings

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