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Helpdesk Team Leader

Location
Sydney NSW
Job Type
Full-time
Salary
Salary: $90,000.00 /year

The Company:

Our Client is a leading IT Managed Services Provider in based in the Sydney Metro Area. They are looking to build on their well established Service Desk team by introducing a high performing Team Leader.

The Role

The Service Desk teams are responsible for all incident management and the support of a fantastic portfolio of customers. Not only do they deal with the technical issues at hand but have a good reputation for coaching people so that an issue will not reoccur. It is all about the care provided to the end users and the ability to be the first line on response.
You must be willing to perform a hands on function whilst Technical/Team Leading (i.e. Leading the Team and queues, being an escalation point and taking on Level 3 type tickets).
In this role you will be required to have extensive knowledge & experience with:

  • MS Windows Server
  • MS Exchange server
  • Active Directory
  • Routers, Firewalls & VPNs
  • Office 365 (desirable but not compulsory)
  • Backup solutions (e.g Backup Exec or ShadowProtect)
  • Virtualisation - VMware or HyperV

You will be required to:

  • Lead operational response in respect to ITIL processes
  • Provide people leadership and drive proactive improvement in supported services
  • Drive service excellence keeping end users as the focus
  • Lead the team in major incident response and root cause analysis
  • Communicate effectively at all times with varied stakeholders

To apply for this exciting opportunity, press the APPLY button below and send your resume and covering letter.

Only relevant applicants will be contacted.

Current openings

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