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Field Service Technician

Location
Holland, MI 49423
Job Type
Full-time

Russells Technical Products is a global supplier of Environmental Test Systems. We have a comprehensive product line that includes pre-engineered temperature/humidity chambers, custom temperature/humidity chambers, thermal shock chambers, walk-in chambers, dynamo-meter chambers, altitude chambers, agree chambers, environmental rooms, portable conditioning units, cooling tunnels and industrial cryogenic freezers. We specialize in highly engineered custom systems. Russells is family owned and has the engineering expertise, attention to detail and superior customer service that larger companies do not. Russells supplies a wide range of markets that include the military, aviation, aerospace, automotive, consumer products, and biomedical industries.

The Field Service Technician is responsible for performing installations, startups, troubleshooting, maintenance, construction, repair, modifications, overhauls, retrofits, calibration, inspection and servicing of Russells’ environmental testing equipment and similar competitor products. The Field Service Technician also develops positive relationships with customers by being highly responsive and professional in meeting and exceeding customer expectations. Wages commensurate with experience/training.

LOCATION: Position is located in Holland, Michigan, and requires daily travel with possible overnight stays. Other locations to be based from may be considered.

RESPONSIBILITIES:

  • Contacts customers to generate work, explaining the benefits of refrigeration and controller retrofits, preventive maintenance contracts, and general service work.
  • Contacts customers to coordinate service calls at their facility.
  • Establishes, maintains, and develops a positive relationship with customers.
  • Troubleshoots, repairs, and calibrates various operating systems of refrigeration, electronics, and electro-mechanical components utilizing prints and schematics.
  • Conducts training programs on the operation and maintenance of Russells products.
  • Maintains a thorough knowledge warranty, maintenance, and service policies and procedures.
  • Maintains vehicle logs, maintenance schedules, and reports per company policy.
  • May perform other duties as assigned by management.

REQUIREMENTS

  • Advanced education or training in refrigeration or electronics and several years’ experience in a service capacity.
  • Frequent moderate physical exertion—including lifting, climbing, bending, and carrying of objects up to 100 lbs.
  • Ability to climb a ladder with objects up to 100-plus lbs.
  • Valid Driver’s License
  • Frequent travel by ground or commercial air to customer locations.
  • Ability to operate various hand tools, power tools, and test instruments.
  • Job demands are typical of those working independently repairing large commercial refrigeration systems.

PLEASE SUBMIT A DETAILED RESUME.

Equal Opportunity Employer

Current openings

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