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Customer Service Coordinator

Pershore, Worcestershire
Job Type
Salary: £17,000.00 to £19,000.00 /year

Sprint Group is one of the UK’s premier catering and refrigeration equipment suppliers, serving a range of partners, from the hottest new restaurants to household names with project design, equipment sales and maintenance support. With an ambitious plan for growth, we are looking to take on new starters to grow with us and become part of something great.

A Sprint Service Coordinator is a vital piece in the complex jigsaw that make the United Kingdom’s restaurant and catering network function. Kitchens all over the country rely on the fast, professional response of our service team, who connect our nationwide army of engineers with the chefs who need their support. In today’s commercial kitchens, technology is a critical resource, so when it comes to keeping the food coming, our customers know they can rely on Sprint to deliver when it counts.

The Service team is a dynamic, collaborative group who navigate the diverse needs of our customers every day of the week, including evenings and weekends. As a Service Coordinator you will:

  • Liaise with clients and engineers to put the right person in the right place at the right time
  • Work with our sales team to coordinate deliveries of new and replacement items
  • Be part of the out-of-hours rota, providing support and coordination in evenings and weekends

As a Service Coordinator, you will be part of a busy and dynamic team. You will need to learn and master a range of software applications to ensure that our clients' work is completed on time and to exacting safety and quality standards.

Salary begins at £17,000 per year, plus overtime and on-call payments, with increases based on service and performance targets, with the on-call service paid enhanced overtime rates. The Sprint offices provide free parking, refreshments and 24 days' holiday per year.

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