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Triple O's Food & Beverage Supervisor

Location
Aldergrove, BC
Job Type
Full-time

HIRING FOR ALDERGROVE CREDIT UNION COMMUNITY CENTRE

PLEASE NOTE THAT ALL APPLICANTS MUST PHYSICALLY BE IN CANADA, AND HAVE THE RIGHT TO LEGALLY LIVE AND WORK IN CANADA, BEFORE APPLYING.

Position Overview:

Reporting to the Manager, Food and Beverage operations, the Supervisor, Food and Beverage Operations will work with the team to further enhance customer and community experiences. The position requires a customer service driven attitude and strong organizational skills. Place of work will primarily be at the Triple O outlets within the new Aldergrove Credit Union Community Centre at 27032 Fraser Hwy (opening June 2018), with occasional secondments to other areas.

Duties and Responsibilities:

- Coordinate and supervise staff to ensure department goals are being met as laid out by the Manager, Food and Beverage Operations

- Be visible, have floor presence, establish a sense of urgency, be a service, sales, and standards role model and a pace setter for the team

- Be appropriately dressed and groomed, conduct self professionally

- Continuously seek to increase self knowledge and develop others

- Maintain a high level of guest satisfaction and sales focus through role modeling, training, and development

- Implement and follow up on programs to support achievement and growth of top line sales

- Follow up to ensure company-wide promotions programs are to standard

- Follow up on in-house merchandising programs

- Develop and/ or follow up on employee sales building programs to address weak areas and grow the business

- Assist in increasing the level of awareness in the community

- Be aware of annual budget and business plans, monthly targets, and financial performance

- Accurately do administrative tasks and produce required reports, identify areas that need attention, and offer suggestions

- Understand and follow up on standards and policies (eg) Operations Review, Guest Feedback, etc

- Ensure standards for cleanliness, food safety and food preparation are followed, be attentive to detail

- Be attentive to equipment or physical plant issues that need attention/ repair, follow up as needed

- Follow guidelines for health, safety, risk reduction, and security

- Respond promptly to any guest concerns, follow up and take any necessary action to address systemic issues

- Encourage pride within team

- Assist in ongoing recruitment, orientation, training, and development of staff

- Follow up on training plans to ensure progress is being made

- Help create a positive, fun atmosphere in which to work

- Help maintain open communication between management and staff

- Assist in continuously looking for ways to improve the business and the guest service experience

Skills and Abilities:

- Team oriented

- Excellent customer service skills and a personable approach

- Excellent leadership skills

- General understanding of restaurant operation controls

- Demonstrated commitment to guest services

- Ability to troubleshoot in a fast paced environment

- Quick thinking and ‘can-do’ attitude

- Fully proficient in Microsoft Office

Qualifications:

- Completion of a Criminal Background Check

- Minimum 3-5 years related experience in a leadership role in the food and beverage industry

- Valid Occupational First Aid Level 1 and AED certification, or equivalent required

- Valid Full Class 5 Driver`s License; a Driver`s Abstract must be produced

- The successful candidate will be required to possess, or obtain within three (3) months of being hired, the following certifications:

  • Food Safe Level 1
  • Serving it Right
  • Workplace Hazardous Material Information System (WHMIS)

Compensation:

- Competitive with sports and entertainment industry standards

This is a full-time position that requires evening and weekend availability, as well as the willingness to work odd hours at times.

Please note that employment will be through Ten Feet Sports & Entertainment Ltd

Current openings

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